(928) 395-6441

Privacy Policy

Effective Date: 12-12-2025

Bella Junk Removal LLC (“Bella Junk Removal,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website bellajunkremoval.com (the “Site”), contact us, request an estimate, book services, communicate with us by phone or text, or otherwise interact with our business (collectively, the “Services”).

This policy is written to work for Bella Junk Removal and generally for standard service businesses. However, some details (like marketing tools, analytics, ad platforms, and payment processors) may vary over time as we update our operations. We will update this Privacy Policy when needed.

1. Information We Collect

1.1 Information You Provide to Us

We may collect information you provide directly, including:

  • Contact information: name, phone number, address (including service address), and other information you submit through forms or over the phone.
  • Estimate and service details: information about the items you want removed, access instructions, scheduling preferences, and related notes.
  • Photos and media: images or videos you upload through the Site, send via text message, or otherwise provide for estimates, documentation, or service planning.
  • Communications: messages you send via forms, email (if used), chat, phone calls, texts/SMS, or social media.
  • Payment information: limited details needed to process payments (we generally do not store full payment card details; see Section 5).

1.2 Information Collected Automatically

When you use the Site, we may automatically collect certain information, such as:

  • Device and usage data: IP address, browser type, operating system, pages viewed, time spent, referring/exit pages, and interactions.
  • Cookies and similar technologies: to help the Site function, analyze performance, and measure marketing effectiveness (see Section 3).

1.3 Information from Third Parties

We may receive information from third parties such as:

  • Advertising and analytics providers (e.g., Google Analytics, Google Ads, Meta/Facebook) to help measure and improve advertising and site performance.
  • CRM and communications platforms (e.g., GoHighLevel) that help manage inquiries, scheduling, and customer communications.
  • Call tracking / call analytics providers (e.g., CallRail or other call tracking systems) if used to measure marketing performance and improve service.
  • Payment processors (e.g., Stripe, PayPal, QuickBooks Payments, Zelle and/or other payment methods) to complete transactions.

2. How We Use Your Information

We may use the information we collect for purposes including:

  • Providing, operating, and improving our Services (including estimates, scheduling, and service delivery).
  • Responding to inquiries, requests, and customer support needs.
  • Processing payments and preventing fraudulent transactions.
  • Sending service-related messages (e.g., confirmations, reminders, updates).
  • Sending service-related communications by email and/or SMS, and marketing communications only where you have provided appropriate consent and where permitted by law.
  • Personalizing content and measuring and improving advertising effectiveness.
  • Maintaining security, preventing abuse, and protecting legal rights.
  • Complying with legal obligations and enforcing our policies.

3. Cookies, Tracking, and Advertising

3.1 Cookies and Similar Technologies

Cookies are small files placed on your device that help websites function and remember information about your visit. We (and our service providers) may use cookies and similar technologies (such as pixels and tags) to operate the Site, understand usage, and measure marketing effectiveness.

3.2 Analytics and Advertising Tools

We may use tools such as Google Analytics, Google Ads conversion tracking, and Meta (Facebook/Instagram) advertising pixels to understand Site performance, attribute conversions, and improve advertising. These tools may collect information such as your IP address, device identifiers, and interactions with the Site.

3.3 Your Choices

  • Browser settings: You can usually modify your browser settings to block or delete cookies. Note that some features of the Site may not function properly if cookies are disabled.
  • Ad settings/opt-outs: You may be able to adjust ad personalization settings through the relevant platform (e.g., Google and Meta) or opt out via industry opt-out mechanisms where available.

4. How We Share Your Information

We do not sell your personal information in the ordinary sense. We may share information in the following circumstances:

  • Service providers: with vendors who help operate our business (hosting, CRM, communications, analytics, advertising, payment processing, scheduling, and customer support).
  • Payment processing: with payment processors to complete transactions (see Section 5).
  • Legal and safety: if required by law, subpoena, court order, or to protect the rights, property, and safety of us, our customers, or others.
  • Business transfers: in connection with a merger, sale, financing, reorganization, or acquisition of all or part of our business (subject to appropriate confidentiality protections).

5. Payments

If you choose to pay online or electronically, your payment may be processed by third-party payment processors (such as Stripe, PayPal, QuickBooks Payments, Zelle, or others). We generally do not store full payment card numbers on our servers. The payment processor’s use of your personal information is governed by their own privacy policy and terms.

6. SMS/Text Messaging and Calls

6.1 Text Messaging (SMS/MMS)

If you provide your phone number, you may receive texts related to your inquiry, estimate, scheduling, service updates, and (if you opt in or where permitted) marketing messages. Message and data rates may apply depending on your carrier and plan.

6.2 Photo Texts and Uploads

If you text photos or upload photos for estimates, you authorize us to use that media for estimating, planning, documenting services, customer support, and internal quality/safety purposes. Please do not send sensitive information in photos.

6.3 Call Tracking and Recording

We may use call tracking technology to understand marketing performance and improve customer experience. Calls may be recorded where permitted by law. If call recording is used, we may provide notice at the time of the call as required.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our Services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. We may also retain and use aggregated or de-identified information that cannot reasonably be used to identify you.

9. Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

10. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate steps.

11. Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) signal. Because there is not a universally accepted standard for DNT, we may not respond to DNT signals in a consistent way across all technologies. You can control certain tracking through cookies and platform settings as described in Section 3.

12. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, such as requesting access, correction, deletion, or information about our data practices. We will consider and respond to requests in accordance with applicable law.

12.1 How to Submit a Request

To submit a privacy request, please contact us through our contact page: https://bellajunkremoval.com/contact/. We may need to verify your identity before responding.

13. California Privacy Notice

If you are a California resident, you may have certain rights under California privacy laws. We will honor applicable requirements. For requests, use our contact page: https://bellajunkremoval.com/contact/.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. Your continued use of the Site or Services after changes are posted means you accept the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us via our contact page: https://bellajunkremoval.com/contact/.

Phone: (928) 395-6441

Legal Name: Bella Junk Removal LLC